Reuters: Small Business News: Management Tip of the Day: Handle both kinds of conflicts

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Management Tip of the Day: Handle both kinds of conflicts Aug 21st 2012, 14:09 Tweet Share this Email Print Related News Management Tip of the Day: How to explore your next move Thu, Aug 9 2012 Analysis & Opinion Religiosity slides worldwide but plummets in scandal-hit Ireland How Pimco works A businessman walks on an illuminated walkway in Tokyo November 13, 2008. Credit: Reuters/Yuriko Nakao BOSTON | Tue Aug 21, 2012 10:09am EDT BOSTON (Reuters) - Leaders need to figure out whether the inevitable conflict within their teams is of a constructive or destructive variety, and act accordingly, says Harvard Business Review. The Management Tip of the Day offers quick, practical management tips and ideas from Harvard Business Review and HBR.org (www.hbr.org). Any opinions expressed are not endorsed by Reuters. "Every team has a certain amount of conflict, which isn't necessarily a bad thing. As a leader you should identify whether the tension is destructive or constructive, and address it directly. Destructive conflict, including personal attacks and scapegoating, undermines the trust that is vital to working relationships. Manage it by acknowledging the problem, using persuasion, reminding others of the long-term perspective, or otherwise deploying your power as a leader. Constructive conflict, on the other hand, is when team members have divergent perspectives on your most important tasks or priorities. Ask pointed questions to draw the issues out. Then insist that your employees discuss them openly and work out solutions that can be integrated into your team's overall vision." - Today's management tip was adapted from "the Harvard ManageMentor Online Module: Leading and Motivating." (For the full post, see: here) Tweet this Link this Share this Digg this Email Reprints We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/ Comments (0) Be the first to comment on reuters.com. Add yours using the box above.

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