Thursday, January 31, 2013

Reuters: Small Business News: Hiring at small business hiring picks up in January: NFIB

Reuters: Small Business News
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Hiring at small business hiring picks up in January: NFIB
Jan 31st 2013, 18:53

WASHINGTON | Thu Jan 31, 2013 1:53pm EST

WASHINGTON (Reuters) - U.S. small businesses boosted employment in January by the most in nine months, helped by the transportation and real estate sectors, the National Federation of Independent Business said on Thursday.

The NFIB said the net change in employment per firm rose to 0.09 this month from 0.03 in December.

January's reading was the highest since April 2012.

The NFIB survey was released a day ahead of the government's monthly payrolls report. Analysts polled by Reuters expect non-farm payrolls to have increased by 160,000 in January, a lackluster rate although marginally higher than in December.

The jobless rate is seen holding steady at 7.8 percent.

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Saturday, January 26, 2013

Reuters: Small Business News: France prepares fund to support smaller nuclear firms

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France prepares fund to support smaller nuclear firms
Jan 26th 2013, 19:09

PARIS | Sat Jan 26, 2013 2:09pm EST

PARIS (Reuters) - The French government plans to unveil a fund to support small and mid-size businesses in the country's nuclear industry, a spokeswoman for the industry ministry said on Saturday, confirming a report in Le Monde newspaper.

The government also plans to set up an association bringing together French nuclear players in addition to the 123 million-euro ($166 million) fund, which will be designed to take stakes in companies, bolster their capital and facilitate tie-ups, the spokeswoman said.

It will be financed by major groups such as utility EDF (EDF.PA), nuclear reactor maker Areva (AREVA.PA) and engineering firm Alstom (ALSO.PA), as well as France's FSI strategic investment fund.

While the proportions are yet to be determined, Le Monde reported that the FSI would provide "a large third" of the sum.

The moves will be decided at a meeting of the French nuclear industry strategic committee on Tuesday, attended by Industry Minister Arnaud Montebourg and Ecology Minister Delphine Batho.

The industry ministry spokeswoman said it wants to show support for a sector that employs 200,000 people in France and which will likely hire 110,000 workers by 2020.

(Reporting by Yann Le Guernigou; Writing by James Regan; Editing by Doina Chiacu)

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Friday, January 25, 2013

Reuters: Small Business News: Exclusive: Goldman finds a way past Volcker with new credit fund

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Exclusive: Goldman finds a way past Volcker with new credit fund
Jan 25th 2013, 22:12

Traders work on the floor of the New York Stock Exchange near the Goldman Sachs stall July 16, 2010. REUTERS/Brendan McDermid

Traders work on the floor of the New York Stock Exchange near the Goldman Sachs stall July 16, 2010.

Credit: Reuters/Brendan McDermid

By Matthew Goldstein and Emily Flitter

NEW YORK | Fri Jan 25, 2013 4:16pm EST

NEW YORK (Reuters) - Goldman Sachs Group is looking to raise up to $600 million from its wealthy customers for a publicly traded credit fund that will provide loans to mid-sized companies - believed to be the first fund of its kind for the Wall Street bank.

The new fund, in which Goldman could invest another $150 million of its own money, is being structured as a business development company, an investment vehicle that is specifically exempt from the so-called Volcker Rule that puts limits on some activities by Wall Street firms.

A January marketing brochure for the fund, reviewed by Reuters, said the fund will provide loans to "underserved middle market public and private companies" that commercial banks have largely refrained lending to since the financial crisis began.

The fund is a way for Goldman to keep a hand in the credit business despite new constraints on trading credit products that are expected to come with the finalization of the Volcker Rule. The rule that would ban proprietary trading carries exemptions in its current form for lending and small business development.

A spokesman for Goldman's asset management group, which is sponsoring the Goldman Sachs Liberty Harbor Capital fund, declined to comment.

The new fund comes at a time that Wall Street firms are looking to find new ways to entice their best brokerage customers into new products. While business development companies are not a new innovation, the Goldman fund could be a sign of things to comes from Wall Street firms as they adjust to prospect of lesser trading dollars because of the Volcker rule.

The Volcker rule is named after former Federal Reserve Chairman Paul Volcker.

The rule, which is still being hashed out by regulators, would limit the kind of activities Wall Street banks can engage in, including capping the amount of money firms like Goldman can invest in their own hedge funds and private equity funds and preventing them from trading certain kinds of financial products for their own accounts.

Changes banks including Goldman have made in anticipation of the Volcker Rule's prop-trading ban have already altered the competitive landscape noticeably in the credit space. Last fall a managing director at the private equity firm Blackstone Group took a jab at Goldman and other Wall Street banks, thanking Volcker for taking away its largest competitor in the credit space.

And while it is unlikely that funds that extend loans to businesses will be impacted by the Volcker rule, Goldman is one of several Wall Street firms that has lobbied regulators to make clear that loans made by credit funds are no different from traditional bank loans.

Jaret Seiberg, senior policy analyst at Guggenheim Partners, said it would make sense for Wall Street's biggest banks to follow Goldman's lead.

"Lending is outside the scope of the Volcker Rule, so investing in loans seems like a smart strategy going forward," Seiberg said.

In its current form, the Volcker Rule also exempts investments that are designed primarily to help develop small businesses and, as the rule puts it, "promote the public welfare."

"'We like small business,' is the historical background," said Rick Carnell, a professor at Fordham Law School who focuses on regulation. "Banking law contains various exemptions for financing small business which go back decades."

The managers of the Goldman fund are the same group of portfolio managers that have oversee group of credit hedge funds for Goldman's asset management group, some of which also make business loans.

The Liberty Harbor group is led by Gregg Felton, who joined Goldman in 2006 for the now defunct hedge fund Amaranth Advisors.

Business development companies function much like real estate investment trusts and pay out 90 percent of the ordinary income they generate by way of dividends. Publicly traded business development companies provide an opportunity for investors to easily move in and out of the fund by buying or selling shares. According to the marketing materials, Goldman expects to take the fund public in an initial public offering no later than July 1, 2015,

As opposed to a traditional credit fund, business development companies offer investors greater transparency into investments because the funds must comply with all Securities and Exchange Commission regulatory filing requirements.

(Reporting by Matthew Goldstein and Emily Flitter; Editing by Richard Chang)

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Reuters: Small Business News: What's a hit with hip young travelers? Fold-up maps

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What's a hit with hip young travelers? Fold-up maps
Jan 25th 2013, 16:04

A woman covers her face with a city map in reaction to the photographer, in the central Andalusian capital of Seville January 3, 2013. REUTERS/Marcelo del Pozo

A woman covers her face with a city map in reaction to the photographer, in the central Andalusian capital of Seville January 3, 2013.

Credit: Reuters/Marcelo del Pozo

By Teddy Nykiel

BRUSSELS | Fri Jan 25, 2013 11:04am EST

BRUSSELS (Reuters) - In a world of iPads, GPS and digital technology at your fingertips, one international tourism organization has discovered that few things beat the traditional fold-up map.

USE-IT, a non-profit group that traces its roots back to 1970s Denmark, is an independent maker of free and funky city guides aimed at students and other young travelers, and it's developing a cult following.

Designed and written by local artists and contributors, the colorful, individual maps are now produced in 23 cities across 14 European countries, with another two dozen cities lining up to take part in coming months.

The guides, covered in sharp commentary and doodle-like markings, scream youth and endeavor to point users to the hidden treats of otherwise familiar cities.

"It shows places you don't see in the city guides you can buy," said Olivier Bourdon, a 23-year-old exchange student from Montreal visiting Brussels with his girlfriend, Raphaelle Paquette. "When you travel, you want to see what is local."

At the USE-IT office in Brussels, where maps can be picked up free of charge, Bourdon and Paquette spent 20 minutes chatting to a young volunteer who circled their map with a string of extra destinations to explore.

The couple, bundled up in heavy coats against the cold and wearing near-matching thick-rimmed glasses, have plans to travel throughout Europe during their exchange. Guides for cities from Vienna to Porto are scattered around the USE-IT office.

The maps are pre-marked with the locations of hostels, restaurants, bars and other unique attractions. On the map for Bruges, in northern Belgium, there are "places to kiss" and on the Ghent one, all of the graffiti-ed walls are marked.

The Brussels map includes a waffle graphic that points out a "tourist waffle" - topped with whipped cream and strawberries, and a "super tourist waffle" - topped with a mountain of ice cream, fruit, and more cream. Belgian fries are marked too.

The guides are written colloquially, just as a friend might speak, so the commentary leans towards the sassy. Local artists ensure each one has a flavor that reflects the vibe of the city. (www.use-it.travel/home)

"We always tell the artists, 'If your grandmother sees it, she shouldn't like it," said Nicolas Marichal, USE-IT's editor-in-chief for Europe.

DANISH HIPPIES

Each city operates independently, but they are all organized under USE-IT Europe. If a city wants to launch a map, it is responsible for lobbying for funding. In Belgium, funding comes from the Flemish government and local city authorities.

The story began in Copenhagen in 1971, the organization says. Young hippies were flooding into the city, so the mayor created a pop-up hostel for wandering travelers. The hostel began offering travel information and soon enough the first USE-IT guide was published.

"You consider the people that are using the maps friends," said Tine Declerck, a coordinator for the group in Brussels. "You are just giving them advice."

This year, USE-IT Europe received funding from the European Commission to expand its network and there are groups in at least 25 cities trying to launch USE-IT maps of their own.

Some of the money from the Commission will be used to create a smartphone app, although USE-IT editor Marichal thinks traditional fold-up paper maps will never be obsolete.

"Where everything is marketed or digitalized, sometimes simple things work better," he said.

(Reporting By Teddy Nykiel)

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Thursday, January 24, 2013

Reuters: Small Business News: Entrepreneurs plan D.C. road trip to talk up immigration reform

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Entrepreneurs plan D.C. road trip to talk up immigration reform
Jan 24th 2013, 15:39

A boy listens to U.S. President Barack Obama speak on immigration reform at Chamizal National Memorial Park in El Paso, Texas, May 10, 2011. REUTERS/Jim Young

A boy listens to U.S. President Barack Obama speak on immigration reform at Chamizal National Memorial Park in El Paso, Texas, May 10, 2011.

Credit: Reuters/Jim Young

By Sarah McBride

SAN FRANCISCO | Thu Jan 24, 2013 10:39am EST

SAN FRANCISCO (Reuters) - San Francisco-based entrepreneur Garrett Johnson is usually too busy with his messaging start-up for much travel, but one issue has inspired him to cross the country: immigration reform.

On February 5, he and a dozen other entrepreneurs will head to Washington to talk with members of Congress about why new visa rules are needed to bring in the kind of talent that would help their companies grow.

They are striking now because Congress has taken up immigration in recent weeks, with a group of legislators working to find some sort of reform that would be acceptable to a majority of Congress, a staffer familiar with the situation says.

The skilled-worker visa reform the entrepreneurs want is relatively uncontroversial. Yet many Democrats say they do not want to address it without also taking up a thornier question: giving the 12 million or more people in the country illegally the chance to gain legal resident status and even become U.S. citizens.

While big technology companies have long schmoozed government to help advance their agendas, including patent reform and cybersecurity, the move is highly unusual for start-ups, say entrepreneurs and others in the technology community.

"Primarily they don't get involved because everyday they're trying to keep their doors open," said Carl Guardino, president of the Silicon Valley Leadership Group, organizer of the trip. But when it comes to outside issues affecting young companies, "immigration is absolutely the biggest on the horizon."

The entrepreneurs' wish list includes letting demand, rather than a quota, determine how many of the popular skilled-worker visas known as H-1Bs are issued. They also want visas and permanent residency documents known as green cards for entrepreneurs and those holding degrees in key science-related fields, and exemptions from caps on H-1Bs and green cards for those with advanced U.S. degrees.

Start-ups care because they have trouble finding all the staffers they need to grow, software engineers in particular. Many of the most suitable applicants apply from overseas â€" often from China or India - and are too hard to hire because it is time consuming and expensive to sponsor a candidate's visa. Thousands more jobs are forfeited when companies are unable to expand, say economists.

Many engineers say technology companies are trying to game the system and find cheap talent abroad instead of hiring one of the thousands of unemployed engineers already here. That goes for start-ups, too.

"What they're doing is saying, 'We don't want to pay a fair wage,'" said Kim Berry, president of the Programmers Guild, a group representing U.S. software and networking engineers. He supports H1-B visas only if recipients earn salaries of at least $100,000. He also is for helping overseas entrepreneurs with good ideas come to this country. Green cards could be issued, for example, once a company proves to be a domestic jobs creator.

For Johnson, who worked as a staffer on the U.S. Senate Foreign Relations Committee before leaving in 2011 to found SendHub, the trip allows him to lobby officials on an issue close to home. His co-founder, Briton Ash Rust, had to hopscotch from job to job until he found one that offered working papers. He did finally land a green card.

The situation still dogs the company, which now numbers 11 people, when it comes to hiring.

"About 95 percent of the applications I get, I have to turn away because I can't get them a visa," said Rust.

Entrepreneurs are hoping to tap into the momentum created the last time start-ups got riled up. That was over Internet legislation known as SOPA and PIPA that died early last year, quashed in part by complaints multiplied across social media like Facebook and Twitter. One was that the bills' provisions could compromise the functioning of the Internet.

"Everyone is riding the high of the influence startups have," said Johnson. As immigration reform moves along and new proposals become public, the same platforms "will be our value add," he said.

Silicon Valley has long supported immigration reform for high-skilled workers, and some companies have even voiced support for comprehensive reform, as long as it meets their goal of winning more visas for potential employees.

"We would like to see reform of the high-skilled visa system, regardless of approach," said Lisa Malloy, an Intel spokeswoman. Software maker Microsoft Corp has called for comprehensive reform, as has computer maker Hewlett-Packard Co.

All three are among the technology companies that backed last year's STEM Jobs Act, which aimed to give 55,000 visas to foreigners with U.S. graduate degrees in key fields. The bill passed the Republican-controlled House of Representatives but never came to a vote in the Democrat-controlled Senate.

During their trip, the entrepreneurs, including Virginia Klausmeier of smart-fuel startup Sylvatex, will focus on high-skilled reform, Guardino said, because what they know best is the need to increase the pool of legal job candidates.

"Whether Congress and the Administration do that as a standalone or part of a bigger comprehensive immigration bill is not the relevant point for us," said Guardino. "Our key message is, get that job done."

If the effort on broad immigration reform fails, he said, Silicon Valley would keep pressing on skilled-worker reform.

(Reporting by Sarah McBride, editing by Prudence Crowther)

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Reuters: Small Business News: Canada sets start-up visa to attract entrepreneur immigrants

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Canada sets start-up visa to attract entrepreneur immigrants
Jan 24th 2013, 15:50

By Randall Palmer

OTTAWA | Thu Jan 24, 2013 10:50am EST

OTTAWA (Reuters) - Foreign innovators who want to set up new companies in Canada will be able to immigrate under a new start-up visa program that Citizenship and Immigration Minister Jason Kenney said on Thursday was the first of its kind in the world.

The new program, to be launched on April 1, is part of a government push to better align the immigration system with Canada's economic goals. Last year, the government revamped the skilled worker program to try to make it meet employers' needs more nimbly.

"Our new start-up visa will help make Canada the destination of choice for the world's best and brightest to launch their companies," Kenney said in a statement.

"Recruiting dynamic entrepreneurs from around the world will help Canada remain competitive in the global economy."

Under this program, would-be immigrants would require the support of a Canadian venture capital fund or angel investor group, which would invest in new companies started by the immigrants.

Once candidates for the program are identified by these groups, the government would try to clear them for entry into Canada within weeks.

The goal is to unite Canadian money and foreign brains. An initial source of candidates could be frustrated foreigners in the high-tech sector in the United States who have not been able to land resident status there.

The Canadian start-up visa would grant permanent resident status, which can then lead to citizenship.

For now, Ottawa will work with two umbrella groups that will identify which members of their associations will be eligible to participate in the program. They are Canada's Venture Capital & Private Equity Association (CVCA) and the National Angel Capital Organization.

"Through this program, we want to attract high-quality entrepreneurs from around the globe and help build best-in-class companies in Canada," said Peter van der Velden, president of CVCA and managing general partner of Lumira Capital, which helps build health and life-science companies.

Kenney has put a moratorium on issuing on Canada's existing entrepreneur visa, which only required an immigrant to hire one person for one year.

(Reporting by Randall Palmer; Editing by Peter Galloway)

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Wednesday, January 23, 2013

Reuters: Small Business News: Yahoo snaps up social news start-up Snip.it

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Yahoo snaps up social news start-up Snip.it
Jan 23rd 2013, 15:23

By Gerry Shih

SAN FRANCISCO | Wed Jan 23, 2013 10:23am EST

SAN FRANCISCO (Reuters) - Yahoo Inc (YHOO.O) said on Tuesday it has bought "social news" start-up Snip.it, the latest acquisition to be announced under Chief Executive Marissa Mayer.

Snip.it, a Pinterest-like service that allows news consumers to clip, organize and share articles, was founded in 2011 by Ramy Adeeb, previously an investor at Khosla Ventures.

In a 2012 interview, Adeeb, an Egyptian native, told Reuters he conceived his start-up idea during the recent Egyptian revolution, when he wanted to share articles about Middle East politics but found Twitter to be inadequate because most of his interactions with his Twitter followers were related only to tech in Silicon Valley.

Terms of the deal, which was first reported by tech blog AllThingsD, were not disclosed.

A former Google executive known for her interest in Silicon Valley start-ups, Mayer took the helm at Yahoo in July and has sought to revitalize the web property by snapping up fresh talent and young companies.

In a company blog post, Snip.it said it would shut down its current service but work on bringing "social news" to Yahoo, without providing details.

(Reporting By Gerry Shih; Editing by Chris Gallagher)

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Reuters: Small Business News: Into deep space: second U.S. firm takes aim at mining asteroids

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Into deep space: second U.S. firm takes aim at mining asteroids
Jan 23rd 2013, 15:24

Officials from Deep Space Industries announce their plans for the world's first fleet of commercial asteroid-prospecting spacecraft at the Museum of Flying in Santa Monica, California, January 22, 2013. REUTERS/Jonathan Alcorn

1 of 4. Officials from Deep Space Industries announce their plans for the world's first fleet of commercial asteroid-prospecting spacecraft at the Museum of Flying in Santa Monica, California, January 22, 2013.

Credit: Reuters/Jonathan Alcorn

By Irene Klotz

Wed Jan 23, 2013 10:24am EST

CAPE CANAVERAL, Fla., Jan 22 - A team of entrepreneurs and engineers unveiled plans on Tuesday for a space mining company that would tap nearby asteroids for raw materials to fuel satellites and manufacture components in orbit.

Deep Space Industries, based in Santa Monica, California, said its inaugural mission is targeted for 2015, when it would send a small hitchhiker spacecraft called "Firefly" on a six-month expedition to survey an as-yet-unidentified asteroid.

The 55-pound (25-kg) satellite, about the size of a laptop computer, would be launched as a secondary payload aboard a commercial rocket carrying a communications satellite or other robotic probe.

About 1,000 small asteroids relatively close to Earth are discovered every year. Most, if not all, are believed to contain water and gases, such as methane, which can be turned into fuel, as well as metals, such as nickel, which can be used in three-dimensional printers to manufacture components, David Gump, chief executive of Deep Space Industries, said.

Gump is a co-founder of three previous space and technology start-ups, including Astrobotic Technology, which is focused on exploration and development of lunar resources.

"There is really nothing in the business plan that Deep Space Industries is pursuing that cannot be done with technology research already accomplished in laboratories across the planet," said John Mankins, a former NASA Jet Propulsion Laboratory manager who is the start-up company's chief technical officer.

"The technology may not have been used in space for the exact purposes that we propose, but the fundamental technologies are really at hand," Mankins said.

Company officials, who unveiled their plans at a press conference at the Museum of Flying in Santa Monica, California, that was also webcast, did not comment on their financial backing except to say they were looking for investors.

Deep Space Industries is the second company to unveil plans to mine asteroids, rocky bodies of various sizes that orbit the sun. So far about 9,500 asteroids have been found in orbits that come near Earth. Small fragments of asteroids regularly pass through the planet's atmosphere, lighting up the night sky as they incinerate and occasionally surviving to become meteorites.

Last year, Planetary Resources, a Bellevue, Washington-based company backed by high-profile investors including Google executives Larry Page and Eric Schmidt and advisers like filmmaker James Cameron, announced a program that would begin with small, low-cost telescopes to scout for potentially lucrative asteroids.

Firefly, as well as a follow-on line of planned asteroid sample-return satellites called Dragonfly, would be based on miniature research spacecraft known as CubeSats that are built from commercially available, off-the-shelf electronic components.

The cost of a Firefly mission would be about $20 million, half of which the company expects will come from government and research institute contracts and half from corporate advertising, sponsorships and other marketing ventures, said Gump.

The follow-on Dragonfly missions, scheduled to begin in 2016, would entail returning 50 to 100 pounds (23 to 45 kg) of material from select, high-value asteroids, an endeavor that would take two to three years.

In addition to selling samples, Deep Space Industries wants to grind up some of the material, extract metals and other valuable commodities and develop the technology to produce fuel and components, such as solar cells, in space.

The company said it has a patent pending on a three-dimensional printer called a "Microgravity Foundry" that uses lasers to deposit nickel in precise patterns in zero gravity.

On Earth, similar printers produce three-dimensional components by depositing layers of nickel metal powder. The process is somewhat like the buildup of ink on paper in a traditional ink jet printer.

Gump said the patent was filed within the past 18 months and is not yet listed in publicly accessible databases.

The ultimate goal is to build a fleet of robotic ships to extract resources for fuel and to mine valuable minerals from asteroids.

"We're at an early stage," said Gump. "It'll probably be 2019 or 2020 before we'll have commercial quantities of propellant for sale."

(Editing by Jane Sutton and Leslie Adler)

(This story corrects name and location of museum in 8th paragraph)

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Reuters: Small Business News: German power bonanza energizes big players and small specialists

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German power bonanza energizes big players and small specialists
Jan 23rd 2013, 15:28

By Christoph Steitz and Vera Eckert

BERLIN | Wed Jan 23, 2013 10:28am EST

BERLIN (Reuters) - Germany's impending energy shift has set a host of companies, from conglomerates to niche specialists, jostling for position to capitalize on the country's most ambitious infrastructure project in recent history.

"This is the most exciting time in Germany's energy sector since the end of the 1960s, when we saw the last wave of big grid investments," says PSI AG (PSAGn.DE) Chief Executive Harald Schrimpf.

Through its software, PSI helps to control and optimize power generation and transmission, a service in high demand given Germany's need for smart power grids able to manage the inflow of conventional energy and renewable power.

It is one of many companies at this year's Handelsblatt energy conference that are banking on Germany's landmark decision to pull out of nuclear power, a move triggered by the Fukushima nuclear disaster in Japan nearly two years ago.

Germany estimates that up to 550 billion euros ($731 billion) - more than a fifth of its 2011 GDP - will be needed to upgrade its energy system and ensure that the country's power will be 80 percent green by 2050.

The project's complexity offers a rich hunting ground for large conglomerates as well as myriad little-known specialist companies active in construction, engineering, software and energy efficiency.

"The energy shift can certainly help some companies increase their profits," said Bjoern Glueck, fund manager at German asset management firm Lupus Alpha.

PSI, which employs about 1,600 and targets about 180 million euros in revenues for 2012, is among the best-placed. That has not gone unnoticed by larger companies in the energy sector, including Germany's No.2 utility RWE (RWEG.DE), which holds a near-18 percent stake in the company.

Energy agency Dena suggested that up to 42.5 billion euros of investment is required up to 2030 in distribution infrastructure and equipment such as cables and converters to ensure the success of Germany's switch from nuclear to renewables.

CABLES AND PYLONS

This will also offer opportunities to lesser-known companies such as Italian cable maker Prysmian (PRY.MI) and Japan's NGK Insulators (5333.T), a maker of ceramic insulators for high-voltage pylons, said Nektarios Kessidis, fund manager at Deutsche Bank's (DBKGn.DE) asset management arm DWS.

Investors are already jumping on the bandwagon.

Shares in Prysmian, which makes cables that help to connect offshore wind parks with the mainland, have soared nearly 60 percent since the beginning of 2012.

Kessidis added that companies such as Germany's Siemens (SIEGn.DE) and Swiss peer ABB (ABBN.VX) are also involved in expanding power grids and offer indirect exposure to Germany's energy shift because of their extensive activities in other sectors.

Analysts and fund managers also point to the area of energy efficiency as one of the main beneficiaries of Germany's energy plans.

The government expects that nearly 90 percent of the country's residential areas need to be made more energy-efficient by 2050, requiring investment of 300 billion euros for private households alone.

Centrotec Sustainable (CEVG.DE), a supplier of energy-saving technology, is well-placed to benefit from this trend, Lupus Alpha's Glueck said.

The company says it is particularly buoyant about decade-old heating technology that needs to be replaced with more energy-efficient products such as condensing boilers.

Then there's the energy-focused refurbishment of buildings, an area that secured or created 382,000 jobs in 2011 and in which Hochtief (HOTG.DE), Germany's biggest builder, is active.

Additional areas expected to grow include green power storage and the management of large volumes of renewable energy, said Stefan Grasmann, head of the energy business at software and consulting company Zuehlke Engineering.

PSI's Schrimpf, meanwhile, is already thinking outside the box, expecting his company's software to be an export success story once the German market has been satisfied.

"The big fluctuations in power grids will increase the interest in our software from countries bordering Germany, including the Benelux countries, Denmark and eastern Europe," he said. ($1 = 0.7526 euros)

(Additional reporting by Daniela Pegna in Frankfurt; Editing by David Goodman)

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Tuesday, January 22, 2013

Reuters: Small Business News: Loan start-up Prosper raises $20 million, led by Sequoia

Reuters: Small Business News
Reuters.com is your source for breaking news, business, financial and investing news, including personal finance and stocks. Reuters is the leading global provider of news, financial information and technology solutions to the world's media, financial institutions, businesses and individuals. // via fulltextrssfeed.com
Loan start-up Prosper raises $20 million, led by Sequoia
Jan 22nd 2013, 17:01

By Alistair Barr

SAN FRANCISCO | Tue Jan 22, 2013 12:01pm EST

SAN FRANCISCO (Reuters) - Prosper, a leader in the fast-growing "peer-to-peer" lending sector, said on Tuesday it raised $20 million from venture capital firms led by Sequoia Capital, stepping up competition with rival Lending Club.

Prosper also named Stephan Vermut, a veteran from the hedge fund brokerage business, as its chief executive. Dawn Lepore had been serving as interim CEO since last March.

Peer-to-peer lending cuts out banks by linking individual investors who want to loan money with those looking to borrow cash through an online marketplace.

Lending Club - which counts high-profile economist Larry Summers and John Mack, the former CEO of Morgan Stanley, as board members - is the largest peer-to-peer lending marketplace.

The sector is growing fast, with Prosper's revenue and loan originations doubling in the past year. The growth is being partly driven by increased interest among institutional investors, such as hedge funds, in peer-to-peer loans as a new asset class.

Vermut was the founder of Merlin Securities, a so-called prime brokerage firm that specializes in serving hedge funds. Wells Fargo & Co. acquired Merlin in April.

Ron Suber, former head of global sales at Merlin, is also joining Prosper to help expand the firm's presence among institutional investors.

(Reporting By Alistair Barr; Editing by Leslie Adler)

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Friday, January 18, 2013

Reuters: Small Business News: Social media dispute resolution stumps some companies

Reuters: Small Business News
Reuters.com is your source for breaking news, business, financial and investing news, including personal finance and stocks. Reuters is the leading global provider of news, financial information and technology solutions to the world's media, financial institutions, businesses and individuals. // via fulltextrssfeed.com
Social media dispute resolution stumps some companies
Jan 18th 2013, 17:41

A Twitter page is displayed on an Apple iPhone in Los Angeles October 13, 2009. REUTERS/Mario Anzuoni

A Twitter page is displayed on an Apple iPhone in Los Angeles October 13, 2009.

Credit: Reuters/Mario Anzuoni

By Mitch Lipka

Fri Jan 18, 2013 12:41pm EST

(Reuters) - If HBO cuts out on you in the middle of the latest "Girls" episode, and you have Charter Communications Inc as your cable provider, don't try tweeting your dismay to their customer service department. Nobody will hear your lament.

Charter, the fourth largest cable provider in the U.S. with 5.2 million customers across 25 states, closed up its social-media based customer service team in December. "Umatter2Charter," as it was known, had been taking customer complaints over Twitter and Facebook and trying to resolve them, but the company says it is now done with working out customer service issues in social media forums.

The move, which might seem to conflict with the growth of social media, highlights the difficulty some businesses are having with free-flowing, round-the-clock social media, its public nature and the expectation of immediate responses.

With Facebook users numbering about a billion and Twitter drawing 200 million, it might be hard to believe that any retail enterprise would drop out of the fray, but Charter isn't the only major company to announce such a move. Also in December, the largest single grocery store in New England - the Wegmans in Northborough, Massachusetts - shuttered its Facebook page despite having some 8,000 fans.

"It's a tough sport," says J.D. Peterson, vice president of product marketing for San Francisco-based Zendesk, which helps companies manage customer service. "The real-time nature of it - at times the volume that can come from it - it's very new and different for businesses."

While Peterson's company recommends going where the customers are - and a big chunk are clearly on social media - Peterson says not all businesses share the same philosophy or have the ability to engage those consumers in these open forums. But any company that has a significant online presence doesn't really have a choice, he says, working with consumers through social media is expected of them.

Advocates for the use social media say the challenge actually presents an opportunity for businesses - showing they are responsive to complaints and care about their customers can bring in revenue.

"I have seen this time and time again, and the end result is that the interaction often turns an irate customer into an advocate for the brand. And that is worth it's weight in gold," says Mike Rowan, chief marketing office for Atlanta-based Swarm, which manages social media for companies.

That's certainly the way retailer Lands' End, a division of Sears Holdings Corp, sees it.

"When we started using social media tools like Facebook and Twitter in early 2009, it gave us a new opportunity to do what we've done for 50 years, which is connect with our customers," says Michele Casper, Lands' End's senior director of public relations. "Whether it is through social media, our call centers or online, we offer the same level of customer service through each channel."

DIVERTING COURSE

Charter says it is not walking away completely from social media - just the idea of providing customer service via Twitter. The company says it has ample other avenues for consumers to get help - including telephone, customer service counters and live chat on its web page.

"We communicate with thousands of customers each day on the phone and in person, and that's where we'll focus our efforts," says Charter spokeswoman Anita Lamont. "While social media is a method some consumers choose to seek help, Charter offers phone and web-based contact solutions where all customers can access resources to provide assistance."

The abandonment of the Facebook page at the Massachusetts Wegmans store, which caused a great fuss among the store's "fans," was, in large part, due to the inability to respond quickly enough to consumers. Store personnel couldn't break off enough time from their other roles to constantly monitor the page, Wegmans spokeswoman Jo Natale says, allowing comments to sit unanswered - a no-no in the world of social media.

"Our top priority has always been, and will continue to be, providing incredible service to customers who shop in our stores," she says. "And it isn't as though there aren't other avenues for folks to connect with us if they have a question or concern."

As much as customers expressed surprise and dissatisfaction at the decision, Natale says, it came down to a decision that if the store couldn't serve the Facebook page at a level it felt was expected that it shouldn't do it at all.

"They quickly discovered, once the store opened and got very, very busy, that it wasn't so easy to stay on top of comments or to find the time to post," Natale says. "In a retail operation like ours, there isn't anyone sitting at a PC or checking a mobile device throughout the day. It's a fast-paced business that requires our people to be on the floor serving customers."

(The author is a Reuters contributor. The opinions expressed are his own)

(Follow us @ReutersMoney or here; Editing by Beth Pinsker and Tim Dobbyn)

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Thursday, January 17, 2013

Reuters: Small Business News: Cylance hires former DHS official, other prominent cyber experts

Reuters: Small Business News
Reuters.com is your source for breaking news, business, financial and investing news, including personal finance and stocks. Reuters is the leading global provider of news, financial information and technology solutions to the world's media, financial institutions, businesses and individuals. // via fulltextrssfeed.com
Cylance hires former DHS official, other prominent cyber experts
Jan 17th 2013, 14:05

BOSTON | Thu Jan 17, 2013 9:05am EST

BOSTON (Reuters) - Technology startup Cylance Inc hired four prominent experts in the field of protecting power plants, water utilities and other infrastructure systems from cyber attacks as the firm gets ready to release its first line of security products.

The list includes Eric Cornelius, who just stepped down as deputy director and chief technical analyst with the Department of Homeland Security's Control Systems Security Program.

Cornelius helped manage the agency's Industrial Control Systems Cyber Emergence Response Team, or ICS-CERT, which investigates cyber incidents at utilities and other infrastructure operators across the United States.

He oversaw "fly-away" teams that probe cyber incidents and help companies clean up after them.

Cylance, which was founded last year by McAfee Inc's former global chief technology officer, Stuart McClure, has also brought on well-known industrial control systems experts Billy Rios and Terry McCorkle as it acquired a company that they co-founded, SpearPoint Security Services, which helps businesses protect industrial control systems.

McClure said that he plans to incorporate SpearPoint's technology for identifying vulnerabilities in industrial control networks into Cylance's emerging product line.

Rios and McCorkle have become well-known in the security community over the past few years because of breakthrough research conducted that they began doing at night and on weekends while working full-time jobs at Google Inc and Boeing Co.

They found hundreds of vulnerabilities in industrial control products, which could be exploited by hackers to do things such as remotely manage systems in power plant, water treatment facilities, ventilation systems and even control elevators.

Cylance also hired Glenn Chisholm, former chief information security officer of Australian telecommunications provider Telstra Corp as its vice president of products and chief security officer.

(Reporting by Jim Finkle; Editing by Dale Hudson and M.D. Golan)

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Reuters: Small Business News: German watchmaker rebuilds luxury brand from post-war rubble

Reuters: Small Business News
Reuters.com is your source for breaking news, business, financial and investing news, including personal finance and stocks. Reuters is the leading global provider of news, financial information and technology solutions to the world's media, financial institutions, businesses and individuals. // via fulltextrssfeed.com
German watchmaker rebuilds luxury brand from post-war rubble
Jan 17th 2013, 12:26

A worker engraves a balance cock of a ''Datograph'' by German watchmaker A. Lange & Soehne at the manufactory in the east German city of Glashuette November 29, 2012. REUTERS/Tobias Schwarz

1 of 16. A worker engraves a balance cock of a ''Datograph'' by German watchmaker A. Lange & Soehne at the manufactory in the east German city of Glashuette November 29, 2012.

Credit: Reuters/Tobias Schwarz

By Silke Koltrowitz

GLASHUETTE, Germany | Thu Jan 17, 2013 7:26am EST

GLASHUETTE, Germany (Reuters) - At the age of 66, when many are already enjoying retirement, Walter Lange was setting out to prove great luxury watches do not have to be Swiss.

In a remote corner of what was East Germany, Lange aimed to rebuild a venerable watchmaking business whose history reads like a chronicle of 20th century Europe, with its wars, dislocation, Soviet-era occupation and finally, unity and peace.

Now watchmakers in the small town of Glashuette again sit bent over work tables in whitewashed factory buildings, magnifying glasses strapped to their eyes, polishing three-quarter plates made of German silver and engraving balance cocks by hand.

"Back in the 1990s, when Lange & Soehne started making watches again, selling a German watch to a Swiss was like selling a fridge to an Eskimo," said Zurich watch retailer Rene Beyer. "But that has changed. At present, half of our Lange watches go to Swiss customers."

Collectors value the brand's characteristic old-style movements including a plate in the shape of a three-quarters full moon invented by Ferdinand Lange in 1864 to add stability, and screwed gold sockets, known as 'chatons', that today only serve decorative purposes.

The dial design - featured in the modern Lange 1 wristwatch - has become a classic.

Walter Lange tells how the factory started by his great-grandfather in Saxony's Ore Mountains was razed by bombs on the last day of World War Two.

"We had to dig the machines out of the rubble," Lange, now 88, said in a telephone interview.

Ferdinand Lange set up his watchmaking school and workshop in Glashuette in 1845 with a loan from the Saxon state to help the town's impoverished population recover from the closure of the local ore mines.

Talented watchmakers, his sons followed in their father's footsteps, gaining renown for their pocket watches and employing about 100 people during the firm's heyday around 1900.

Watchmakers trained at the Lange school opened workshops in town. Some manufactured their own watches and others supplied parts to Lange and its smaller peers.

"Most of the town's 1,000 inhabitants worked in the watch industry around the turn of the century," said Reinhard Reichel, director of the local museum.

QUARTZ WATCHES

Although World War Two all but destroyed the firm's operations, production restarted, only to suffer another blow when Soviet occupiers expropriated the firm in 1948.

"The little that was left after the war was taken away by the Soviets," said Walter Lange, who now lives in Pforzheim in southwest Germany but still travels to Glashuette often.

"I myself helped packing machines into boxes to be shipped to Russia. At Lange, we had to make sketches to teach the Russians how to make marine chronometers," he said.

The young Walter fled to West Germany to escape work in a uranium mine and tried to refound the brand there, but his attempts failed and he gave up hope of ever again seeing a Lange watch leave a factory.

On regular visits to Glashuette from the 1970s, Lange saw how the town's watch industry turned to mass production of cheap quartz watches, a trend that also plunged Swiss mechanical watches into crisis around the same time.

Only after the fall of the Berlin Wall did Lange dare to relaunch the brand and create the Lange 1 model, with the help of the late Guenter Bluemlein, then the head of Swiss watchmakers Jaeger-LeCoultre and IWC.

"Lange built a perfectly identifiable style, with its outsize date and off-center displays: the Saxon style," said Gregory Pons, editor of watch website businessmontres.

Richemont acquired all three brands for 3.1 billion Swiss francs in 2000, leaving Walter Lange a 10 percent stake in Lange & Soehne that he sold to them in 2003.

"Together they represented a wonderful collection of watchmaking skills and assets. Lange was and is positioned at the pinnacle of the business," a spokesman for Richemont said.

The same year, rival Swatch Group took over Glashuetter Uhrenbetrieb, which succeeded the state-run enterprise that manufactured watches under the Communists, and returned its 150 staff to making high-end mechanical watches in the 90s under the brand name Glashuette Original.

A PIECE OF HISTORY

Lange & Soehne's history fascinates its customers.

"I bought a Lange in Hamburg in 1998 when the brand was only known to insiders. At the time, people thought good watches had to be Swiss," said a 53-year old Swiss private banker, who mostly keeps his Lange in the safe and wears an IWC watch.

"A friend told me about this East German brand being revived and I found that interesting," he said. The value of his watch has risen to about 22,000 euros ($28,800) from 18,000, he said.

Watch collector Hans Gut, a retired dentist, has already visited the Glashuette factory three times with retailer Beyer.

"I'm Swiss so the fact that these watches are German was not a plus to me, but I fell in love with them nevertheless, with the design and the unique history of the brand," he said. "Seeing all the work that goes into these watches really convinced me."

Lange makes only a few thousand gold and platinum watches a year that sell for 15,000-400,000 euros, placing it at the top end of the price range alongside Richemont's Vacheron Constantin, Swatch Group's Breguet and family-owned Patek Philippe.

Richemont does not break down figures to brand level, but analysts estimate annual sales at 100 to 400 million euros.

HARD TIMES

A difficult period for the brand started in 2009, when the financial crisis squeezed watchmakers' sales and earnings.

Glashuette mayor Markus Dressler confirmed local business tax revenue declined by 70-80 percent in that year, a sign the town's biggest taxpayer, Lange & Soehne, was not faring well. Tax revenue has recovered gradually, returning to pre-crisis levels only last year, he said.

Then-chief executive Fabian Krone quit in 2009 and was replaced by industry outsider Wilhelm Schmid, who had held positions in distribution and marketing at car maker BMW.

Jaeger-LeCoultre Chief Executive Jerome Lambert was appointed to oversee the brand's recovery on top of his responsibilities for Jaeger-LeCoultre.

"Lambert, who is an excellent manager, has put the company back on track," Pons said.

Management problems may have been resolved, but challenges remain. "The brand is struggling for a new identity. Its style has been imitated a lot so it has less impact now," Pons said.

One new difficulty for Lange & Soehne these days is finding qualified workers in a region experiencing rural exodus and a collapse in birth rates in the years after German reunification.

Four out of five former East German states saw a double digit decline in their populations between 1991 and 2008, against a positive trend in most western German regions.

Birth rates in the former German Democratic Republic slid to one child per woman in 1991 from 1.5 in 1990, according to official statistics, and stayed low in the early 1990s, meaning fewer young people are arriving on the job market these days.

"Germany is not a watchmaking country and it is not easy to bring Swiss watchmakers over here. So it is essential for us to train our own apprentices," CEO Schmid told Reuters.

Indeed, all the young watchmakers encountered at Lange's workshops said they got their training in town. To secure the next generation, Lange will double the number of apprentices trained at its watchmaking school to 20 this year.

"It makes me sad to see that the young people have left Glashuette," Walter Lange said. "Nobody wants to live here anymore because people have just become so demanding nowadays.

"But to craft complicated watches you need peace and quiet. To me, it is a great joy to see how the company and the town have thrived thanks to the watchmaking."

(Editing by Sonya Hepinstall)

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